Our Business

About Accord

Accord provides high quality integrated facility services. We are a facilities management company based in Sydney, but we also offer national coverage. Our services range from commercial cleaning, grounds and garden maintenance, to full-service integrated facility management.

Our mission is to deliver to our clients facility management solutions that work.

Founded more than 30 years ago, Accord has built a reputation as a trusted, reliable provider that works closely with clients to deliver tailored solutions. From our humble beginnings in a Sydney home-office, we have grown steadily to become a full-service provider and now deliver services for hundreds of buildings across Australia every day.

Our focus on industry-leading processes and systems delivered by motivated professionals enables us to keep delivering peace of mind for our customers. We believe that by doing our job as best we can, we help our clients maximise the value of their assets and concentrate on their core business.

The last year has been another year of strong growth for Accord, proving again that our approach to providing the best facility management services for our clients is a model that works.

Our vision is to manage buildings so that they run better and smarter.

MANAGE YOUR BUILDING PROACTIVELY

At Accord, we understand that the old saying ‘if you fail to plan, you plan to fail’ applies as much to building management as it does to business management.

While the risks associated with owning or leasing in buildings have never been higher, owners and tenants increasingly understand the benefits of a professional approach to risk management.

At Accord, we focus on helping small and large building owners understand their operations and maintenance obligations to minimise their risk:

By shifting from an ad-hoc break-fix approach to a planned, predictive and preventative maintenance approach, our clients are dramatically reducing maintenance overheads, reducing down-time, achieving compliance and reducing repair expenses.

STREAMLINE YOUR FACILITY SERVICES

Despite the increasing complexity of managing a building, we continue to see building owners using several different maintenance providers across a number of maintenance disciplines. This ‘many services, many providers’ model comes at a cost.

By consolidating services, we can help you achieve centralisation, accountability and economies of scale.

We understand that the ‘one-size fits all’ approach doesn’t work for facility services. Instead, we work with our clients to deliver a tailored, optimal service model.

There are several reasons why building owners do not adopt a consolidated service models:

At Accord, we work with buildings that range from a two-storey walk-up to a 100-storey towers, delivering consolidated services that meet our client’s requirements. Our dedicated account managers and our commitment to transparent records means you receive services you can trust and track.

About Accord

Expert Team

All our staff are trained in-house and we assist them to achieve relevant qualifications

Integrated Solutions

One service provider
Central point of accountability
24 hour support
National coverage

Compliance

All our staff are paid above award wages
Strong governance and procedural framework

Transparent Pricing

Our pricing is transparent

Streamlined Systems

Our systems make information readily available

Environment

We ensure zero landfill and environmentally friendly products used in our supply chain

Relationship Support

Each customer receives a dedicated account manager

Values

Safety

We’re providing and continually improving safety in the workplace for staff, clients and suppliers.

Service level agreements

We’re providing and continually improving our benchmark levels of service.

Senior management

We provide and continually improve the quality and standard of the company’s senior management.

Staff

This means providing and continually improving qualified and engaged staff for our clients projects.

Standards

We’re providing and continually improving the level of ethics and transparency to ensure confidence from our customers.

Solutions

We’re providing and continually improving solutions for our customers that scale to their needs and ensure our technical abilities are greater than our competitors.

Systems

We’re providing and continually improving robust integrated systems and procedures that provide automation of critical processes and ensure process reliability.

Suppliers

We’re providing and continually improving quality, competitiveness, consistency and engagement of suppliers.

Sustainability

We’re providing and continually improving growth of sustainable revenue streams on balanced commercial terms.

Awards and Associations

Accord was selected as a finalist (Provider of FM services outsourced) at the Facility Management Australia (FMA) awards for excellence.

In 2015, we were selected as a finalist at the prestigious Facility Management Australia (FMA) awards for excellence. As a dedicated boutique provider of expert-led facilities management services, we were both humbled and honoured by this achievement.

The award was announced at the Grand Hyatt in Melbourne, recognising our service delivery at the Qantas Global Headquarters in Mascot, NSW.

Our Business

About Accord

About Accord

Values

Awards and Associations

Contact Us

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