Our Business
About Accord
Accord provides high quality integrated facility services. We are a facilities management company based in Sydney, but we also offer national coverage. Our services range from commercial cleaning, grounds and garden maintenance, to full-service integrated facility management.
Our mission is to deliver to our clients facility management solutions that work.
Founded more than 20 years ago, Accord has built a reputation as a trusted, reliable provider that works closely with clients to deliver tailored solutions. From our humble beginnings in a Sydney home-office, we have grown steadily to become a full-service provider and now deliver services for hundreds of buildings across Australia every day.
Our focus on industry-leading processes and systems delivered by motivated professionals enables us to keep delivering peace of mind for our customers. We believe that by doing our job as best we can, we help our clients maximise the value of their assets and concentrate on their core business.
The last year has been another year of strong growth for Accord, proving again that our approach to providing the best facility management services for our clients is a model that works.
Our vision is to manage buildings so that they run better and smarter.
MANAGE YOUR BUILDING PROACTIVELY
At Accord, we understand that the old saying ‘if you fail to plan, you plan to fail’ applies as much to building management as it does to business management.
While the risks associated with owning or leasing in buildings have never been higher, owners and tenants increasingly understand the benefits of a professional approach to risk management.
At Accord, we focus on helping small and large building owners understand their operations and maintenance obligations to minimise their risk:
- What assets are in my building?
- When do they need servicing?
- Have they been serviced?
- What is my risk?
By shifting from an ad-hoc break-fix approach to a planned, predictive and preventative maintenance approach, our clients are dramatically reducing maintenance overheads, reducing down-time, achieving compliance and reducing repair expenses.
STREAMLINE YOUR FACILITY SERVICES
Despite the increasing complexity of managing a building, we continue to see building owners using several different maintenance providers across a number of maintenance disciplines. This ‘many services, many providers’ model comes at a cost.
By consolidating services, we can help you achieve centralisation, accountability and economies of scale.
We understand that the ‘one-size fits all’ approach doesn’t work for facility services. Instead, we work with our clients to deliver a tailored, optimal service model.
There are several reasons why building owners do not adopt a consolidated service models:
- Site too small
- Bad Experiences
- Lack of control
At Accord, we work with buildings that range from a two-storey walk-up to a 100-storey towers, delivering consolidated services that meet our client’s requirements. Our dedicated account managers and our commitment to transparent records means you receive services you can trust and track.
About Accord
Expert Team
All our staff are trained in-house and we assist them to achieve relevant qualifications
Integrated Solutions
- One service provider
- Central point of accountability
- 24 hour support
- National coverage
Compliance
- All our staff are paid above award wages
- Strong governance and procedural framework
Transparent Pricing
Our pricing is transparent
Streamlined Systems
Our systems make information readily available
Environment
We ensure zero landfill and environmentally friendly products used in our supply chain
Relationship Support
Each customer receives a dedicated account manager
Values
Safety
We’re providing and continually improving safety in the workplace for staff, clients and suppliers.
Service level agreements
We’re providing and continually improving our benchmark levels of service.
Senior management
We provide and continually improve the quality and standard of the company’s senior management.
Staff
This means providing and continually improving qualified and engaged staff for our clients projects.
Standards
We’re providing and continually improving the level of ethics and transparency to ensure confidence from our customers.
Solutions
We’re providing and continually improving solutions for our customers that scale to their needs and ensure our technical abilities are greater than our competitors.
Systems
We’re providing and continually improving robust integrated systems and procedures that provide automation of critical processes and ensure process reliability.
Suppliers
We’re providing and continually improving quality, competitiveness, consistency and engagement of suppliers.
Sustainability
We’re providing and continually improving growth of sustainable revenue streams on balanced commercial terms.
Awards and Associations
Accord was selected as a finalist (Provider of FM services outsourced) at the Facility Management Australia (FMA) awards for excellence.
The award, announced in November 2015 at the Grand Hyatt in Melbourne, was in recognition for Accord and Qantas’ delivery of operations consulting and facility management services at the Qantas Global Headquarters in Mascot, NSW.
As a boutique provider of integrated facility management services, this represents a significant achievement for Accord.
