In 2013, Accord secured a major contract to provide operations and maintenance services for Qantas’ upgraded global headquarters in Mascot, NSW.

To support the new facility, all building services and aging plant and equipment were replaced and new systems were introduced to reduce energy consumption.

Accord took a partnership approach with Qantas to jointly interview prospective staff for the contract. Qantas’ control over the calibre and quality of the facilities management team gave reassurance that Accord’s FM professionals would be good cultural fit with the Qantas property team.